Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements to ensure the perfect fit for your silhouette.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Are the colors of the items accurate to what I see on screen?
We strive to display our products as accurately as possible. However, colors may vary slightly depending on your monitor settings and lighting conditions.
Do you offer international shipping?
Yes, Moonkie ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout.
How should I care for my Moonkie garments?
Each item features a care label with specific instructions. Generally, we recommend gentle machine washing or hand washing to maintain fabric integrity.
What should I do if I receive a damaged item?
Please contact us immediately at [email protected] with your order number and a photo of the defect. We will arrange a replacement or full refund.